Returns & Exchanges: At The Good Village Co., every product is thoughtfully crafted in small batches using carefully selected ingredients. Due to the nature of our offerings—cosmetic goods & consumable products—we do not accept returns or exchanges once an item has been opened or used. This policy is in place to uphold strict hygiene standards & ensure the safety & integrity of every product we offer.

Personal Preference Disclaimer: We are unable to accept returns or issue refunds based on personal preferences, including taste, scent, or other subjective experiences. We encourage reviewing product descriptions & ingredient lists carefully prior to purchase to ensure alignment with your preferences.

Damaged or Defective Items: If your order arrives damaged, defective, or otherwise unusable, we may offer a refund or replacement upon review. In most cases, we do not require products to be sent back due to hygiene considerations. To request support, please contact us within a reasonable timeframe of delivery with your order details & clear photos of the issue so our team can evaluate & assist you accordingly.

Shipping Responsibility: Once an order has been shipped, The Good Village Co. is not responsible for lost, stolen, or delayed packages. We do not open or manage claims with carrier services on behalf of customers. If your package is marked as delivered but cannot be located, or is lost in transit, it is the customer’s responsibility to contact the shipping carrier directly to file a claim or request assistance.